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Frequently Asked Questions
Do you offer Local Pick Up?
We do not offer local pick-up because we fulfill our orders directly from the manufacturer. Neat Homes is an online store only we offer free standard shipping estimated 5-8 business days.
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Is everything brand new?
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Yes, we only sell brand new, genuine, top-quality products. We do not sell any products designated as seconds, irregulars, or factory rejects. We are an authorized retailer for numerous popular furniture brands, which allows us to purchase directly from the factory and avoid any expensive middlemen.
How much is shipping and where do you ship to?
Shipping is FREE anywhere in the continental United States.
Can you ship it to my address?
We currently ship throughout the Continental United States. Sorry, shipping to Hawaii, Alaska, and Puerto Rico is not available.
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Where do you ship from?
Our headquarters is located in sunny Kissimmee, Florida, Some items ship directly from our Florida warehouse. In addition, to get products to you as quickly and cost-effectively as possible, we may also ship some items from the supplier's own distribution centers direct to your home. This is a method referred to as "drop ship." We are able to cut out the cost of shipping it to our warehouse first, which saves time and cost and allows us to pass along the savings to you.
How are items shipped and how long does it take?
We ship all items via FedEx, UPS Home Delivery, or specialized furniture freight carrier. Shipping timeframe estimates may vary per item and are listed on the individual product page but usually, items are delivered in 5-8 Business days
How are you able to sell products for such a low price?
We choose to sell almost exclusively online and do not operate huge fancy retail showrooms with high-pressure commissioned salespeople. Such showrooms are very expensive to operate and you, the customer, end up paying the price for it. We believe there is a better way through shopping online. We are also able to negotiate lower prices from our manufacturers due to our high sales volume and our warehouses throughout the continental US allow us to reduce our freight costs significantly; all savings we can pass along to our customers!
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Do you charge sales tax?
We collect sales tax in various states, as required by law. Applicable tax (if any) will be shown during checkout. If we are not currently required to collect tax in your home state, please be aware you may still be responsible for reporting your purchase and paying the tax directly to your home state.
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​Do the products come with a warranty?
Most items include a limited manufacturer's warranty which covers defects or workmanship issues. Please contact us if you are having a warranty issue with an item purchased in the last 365 days.
What is your cancellation policy?
​We utilize automated order processing systems that process your order and route it to the appropriate warehouse for fulfillment. These systems work behind the scenes 24 hours a day, every day of the year, and get to work the very second your order is submitted. If you need to cancel an order, please call us at ‪(863) 588-6588 or send us a written request for cancellation via email to support@neat-homes.com. Our team will do their best to stop your order, if possible. Unfortunately, we are not able to honor all requests for cancellation due to how quickly orders are processed. Please note, that simply sending us the request does not cancel your order. Your order has not been canceled until you have received a written email confirmation from us confirming the order has been canceled. If we are unable to stop or cancel your order, you are always welcome to return the product for a refund in accordance with our return policies.
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If your question was not answered here please contact us at ‪(863) 588-6588 or via Email at Support@neat-homes.com
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